FAQS


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FAQs (Frequently asked Questions) :

Welcome to Our Support Center
SMS FACTORY (Powered by BDS Technologies) offers your business complete end-to-end SMS solutions for developing and deploying real-time SMS notification and data access applications that dramatically reduce time-to-decision and improves service value to customers.
This portion of our site has been developed to get you the answers you need instantly and with ease. If you need help getting started, or encounter a problem, your first step should be to read through our easy to understand FAQs. If after checking out our online help, you cannot find a solution, feel free to contact our support department.

faq_1 image smsfactoryFAQS smsfactory

Step1: Read FAQ's
Our extensive FAQs cover 95% of our customer's questions with simple to follow detailed solutions. We invite you to look around. Chances are you will find the answers to your questions in no time. You will not only be able to solve your problem faster, but will also educate yourself about our services in more detail.
Step2: Contact Support Team
If you are in need of technical support beyond the FAQ's you can contact our support team at info@smsfactory.in, some of the FAQs(Frequently Asked Questions) are mentioned below to increase your knowledge:
   1. What is SMS?
   2. What are the advantages of your SMS service?
   3. How do I enter a mobile phone number in the "TO" field?
   4. Is there a limit to how many numbers I can send at one time?
   5. How can I make a payment to B.D.S. Technologies for SMS credit?
   6. How long does it take before credits bought are added to my account?
   7. I forgot my password. How do I retrieve it?
   8. What is an SMS Template?
   9. How do I manage my contacts/phonebook?
  10. How do i Upload Contacts File (Excel Format)?
  11. How do I view my sent messages?
  12. What all location can SMS FACTORY deliver the SMS?
  13. Do you charge any monthly charges or start up fees?
  14. Is there a minimum monthly purchase required?
  15. How long does message delivery take?
  16. What is the maximum length of an SMS message?
  17. Do you add any text to my messages?
  18. How many mobile phone numbers can I send to in one 'batch' broadcast?
  19. Will the numbers I send to be used by www.smsfactory.in or any third-parties?
  20. Do I get notified when my credits are low?
  21. Am I able to trial the service before I buy some credits?
  22. What is a from-id?
  23. What format should mobile numbers be in?
  24. Why can't I set up a wildcard (i.e. *@smsfactory.in) as a 'trusted e-mail address' on my account?
  25. Why have I received multiple copies of a message?
  26. How can I pay for credits?
  27. Do you offer technical Support?
  28. Can I send ringtones, screensavers or other premium rate services?
  29. How will I know which of my customers received the message and that I'm sending it to valid mobile numbers?
  30. Are there any guidelines as to who I target?


1. What is SMS?
SMS stands for short message service, a convenient way to send brief text messages directly to a friend's, professionals and colleagues wireless telephones. A SMS message has a maximum length of 160 characters, or about 20 words. SMS is a convenient way to keep in touch with friends and family!
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2. What are the advantages of your SMS service?
Single and Bulk Messaging
Grouping Functionality
Low Per Message Fee
Zero up front cost
Fast Delivery
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3. How do I enter a mobile phone number in the "TO" field?
Enter the country code, area code and the mobile phone number without the leading zero. For example 919811112345
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4. Is there a limit to how many numbers I can send at one time?
You should try and limit the number of comma separated destination addresses to approximately 100. i.e.9815853338, 9780675543, xxxxxxxxxx, xxxxxxxxxx
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5. How can I make a payment to B.D.S.Technologies for SMS credit?
There are 2 ways you can make a payment to B.D.S. Technologies

A) You can pay using a credit card on the website (online payment)
Log into your account with your username and password. Click on the 'Buy Credits' link. Here you can select 'Credit Card Purchase' and complete the form to make a purchase online.

B) You can pay through DD/CQ to your nearest branch.
Log into your account with your username and password. Click on the 'Buy Credits' link. Here you can select the payment mode as 'Demand Draft' and proceed.
You will get a Unique Order ID in return along with which you need to send the payment to your nearest Branch office.
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6. How long does it take before credits bought are added to my account?
If you made the payment through credit card the credits bought immediately gets added to your account.
If you have selected your mode of payment as Demand Draft the credits will get added to your account once we have received payment for the same.
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7. I forgot my password. How do I retrieve it?
Use the link forgot password? to have it emailed to you again.
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8. What is an SMS Template?
You can save your typing time by creating the predefined messages in form of Templates. You can add or create a template by our easy to use "Add Template" feature in your My Account area(in send sms & send group sms fields)
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9. How do I manage my contacts/phonebook?
You can manage your contacts through your "Contact Manager" area by adding contacts one by one or by uploading your contacts File.
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10.How do i Upload Contacts File (Excel Format)?
a. Open a new file in notepad or any text editor on your system.
b. Enter the contact details in the following format :
First Name, Last Name, Mobile Number, Email Address
Its very Simple to upload data as just u have to copy paste the contacts from excel sheet into Submit box arranged by entering Copy paste from Excel option available in Contact Manager Field in Navigation panel.
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11. How do I view my sent messages?
Log in to your "Reports" area. Click on "Complete Logs" and then “VIEW THE MESSAGES". The exact message sent to a particular mobile number is displayed there.
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12. What all location can Cheap bulk SMS India Technologies deliver the SMS?
We deliver the Messages to most of the service provider in India.
To view the supported list of networks please click here.
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13. Do you charge any monthly charges or start up fees?
No. It is FREE to register and you only pay for message credits.
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14. Is there a minimum monthly purchase required?
There are no minimum monthly charges. Simply purchase credits when you need more.
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15. How long does message delivery take?
The average delivery time through our service is under 5 seconds!
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16. What is the maximum length of an SMS message?
Standard SMS messages may be up to 160 characters long, however by activating the 'long SMS' feature! It’s possible to send concatenated SMS messages of up to 1000 characters in length.
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17. Do you add any text to my messages?
Some companies add a 'tag' which advertises their company; this also eats in to the 160 character limit. We do NOT add any text to your messages.
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18. How many mobile phone numbers can I send to in one 'batch' broadcast?
You can send as many messages as you like; as long as you have enough credits available. However, we suggest breaking huge batches in to blocks of 150,000 messages or less (as this helps to avoid the risk of HTTP Server timeouts).
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19. Will the numbers I send to be used by www.smsfactory.in or any third-parties?
All the numbers and messages that you send are treated in the strictest confidence. We will never use them or share the information with other companies.
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20. Do I get notified when my credits are low?
Yes. You automatically receive an email when less than 50 credits remain. You can change this to a higher or lower number if you wish.
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21. Am I able to trial the service before I buy some credits?
Yes. We can offer you a completely FREE demo so that you can see just how good our service is. Simply register online or contact us and we will set up an account for you!
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22. What is a From-id/Sender Id?
The from-id/sender-id is the originating number (or alpha string) that appears on the recipient’s phone. It can be either an alpha string of up to 8 characters. For example, Company’s Brand or website address. You can change the from-id for your account by ordering online. There is a charge for this service. By default it is set to 'SmsFctry'.
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23. What format should mobile numbers be in?
Ideally mobile numbers should be in International format without the leading '00' or '+'. For example; 98158xxxxx or 97806xxxxx. For numbers, it is also possible to supply them in the 'local' format. For example; 902xxxxxxxx. There should be no spaces or other symbols within numbers.
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24. Why can't I set up a wildcard (i.e. *@smsfactory.in) as a 'trusted e-mail address' on my account?
We do not allow wildcard addresses as 'trusted e-mail addresses', as in the past this has caused problems. For example a user adding *@hotmail.com would give all users of hotmail access to our service. Each message would be billed to their account. Where an existing user had added an address at the same domain, the system would no longer be able to identify which of the two accounts should be billed. If you wish to add a lot of addresses to your account, then we will happily add them for you. Simply email the list to your account manager.
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25. Why have I received multiple copies of a message?
In rare circumstances a message may be received more than once. This is most likely to occur when 'roaming' on a foreign network, or in a very bad-signal area. If neither of these statements is true, then you should check that you are not sending multiple copies to KAPOW! by mistake.
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26. How can I pay for credits?
You must log-in and select 'Buy Credits'. The quickest way to purchase credits is with a credit/debit card; simply follow the steps on the website. You may also pay by cheque or bank transfer. For either of these methods you must contact us and quote your username and what you wish to purchase. You will then be sent a pro-forma invoice. Once payment is received your credits will be added.
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27. Do you offer technical Support?
Technical support is available from support@smsfactory.in, during extended office hours. We have technical staff available 24 Hours a day should you notice a problem with our service.
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28. Can I send ringtones, screensavers or other premium rate services?
Yes, we can provide you with a premium rate service where you charge your customer to send them a message. Please contact us for further details.
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29. How will I know which of my customers received the message and that I'm sending it to valid mobile numbers?
It's important to regularly maintain you contact list to both ensure that you aren't wasting time and money sending messages to invalid numbers and that the customer is happy to receive your offers and promotions. We provide you with reports that detail which numbers received the message. See the section 10 Rules for High Response to ensure you maximize your campaign.
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30. Are there any guidelines as to who I target?
Yes, have the recipients' consent to send messages to them clearly identify who is sending the message and provide a functional "opt-out" or unsubscribe facility.
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